Terms & Conditions

Vyntra Property Services provides a range of residential, commercial and strata property services, including but not limited to:

• Residential Cleaning
• Commercial Cleaning
• Strata Cleaning
• Pressure Washing
• Property Maintenance
• Garden Maintenance
• General Handyman Services

Service availability may vary depending on location, scheduling and contractor availability.

All quotations are provided based on the information supplied at the time of quoting.

Quotes may change where:

• Additional work is requested.
• Site conditions differ from those originally described.
• The scope of work changes.
• Hidden damage or unforeseen issues are discovered.

Any variation that affects pricing will be discussed with the customer before additional work proceeds wherever reasonably practicable.

Unless otherwise stated, quotes are valid for 30 days.

A booking is considered confirmed once accepted by Vyntra Property Services.

Appointment dates and times are estimates and may occasionally be adjusted due to weather, traffic, emergencies, supplier delays or other circumstances outside our reasonable control.

Where possible, customers will be notified of any changes.

Customers agree to:

• Provide accurate information regarding the property and requested services.
• Ensure safe and reasonable access to the property.
• Secure pets where necessary.
• Advise us of any hazards or special requirements before work begins.
• Ensure utilities required for the service (such as electricity and water) are available where applicable.

Additional charges may apply if access is unavailable or work cannot proceed as scheduled.

Unless otherwise agreed in writing, payment is due on the day the service is completed.

For approved commercial, strata or ongoing clients, payment terms may differ and will be specified on the relevant quotation or invoice.

Accepted payment methods may include bank transfer, online payment, card payment or other methods advised by Vyntra.

Late payments may incur reminder notices or reasonable recovery costs where permitted by law.

Customers may reschedule or cancel a booking by providing reasonable notice.

Where a cancellation occurs after our team has already travelled to the property, or insufficient notice is provided, a reasonable cancellation or call-out fee may apply.

We will always aim to communicate any applicable charges before invoicing.

If additional work is requested during a service, we may:

• Provide a revised quotation;
• Charge an agreed hourly rate; or
• Schedule the additional work for another visit.

No additional chargeable work will proceed without customer approval.

If our team cannot access the property due to:

• Locked premises;
• Incorrect information;
• Customer absence;
• Safety concerns; or
• Other circumstances outside our control,

we reserve the right to charge a reasonable call-out or waiting fee.

Customers should advise us of:

• Existing damage;
• Fragile surfaces;
• Delicate finishes;
• Recently repaired areas; and
• Any other conditions requiring special care.

While reasonable care is taken, Vyntra is not responsible for deterioration resulting from normal wear and tear, pre-existing defects or hidden faults.

Cleaning outcomes may vary depending on:

• Age of surfaces;
• Existing staining;
• Mould;
• Water damage;
• Permanent discolouration;
• Material condition; or
• Previous maintenance.

While we aim to achieve the best possible result, we cannot guarantee the complete removal of all stains, marks or damage where this is not reasonably achievable.

Maintenance services are performed with reasonable skill and care.

Where hidden issues become apparent during repairs, additional work may be required and will be discussed before proceeding wherever reasonably practicable.

Certain outdoor services, including pressure washing and garden maintenance, may be postponed due to adverse weather or unsafe conditions.

Where required under Australian Consumer Law, customers receive the benefit of applicable consumer guarantees.

Except as required by law, no additional warranties are provided unless expressly stated in writing.

Nothing in these Terms excludes, restricts or modifies any rights that cannot legally be excluded under Australian Consumer Law.

To the maximum extent permitted by law:

• Our liability is limited to the reasonable cost of re-performing the affected service or refunding the amount paid for that service, where appropriate.
• We are not liable for indirect, incidental, consequential or economic loss arising from the use of our services.
• We are not responsible for delays caused by events beyond our reasonable control.

Vyntra Property Services may engage qualified employees or independent contractors to perform services on our behalf.

Regardless of who performs the work, Vyntra remains your primary point of contact regarding bookings, quotations and customer support.

We may take before and after photographs for:

• Quality assurance;
• Record keeping;
• Insurance purposes;
• Training; or
• Resolving disputes.

Photographs will not be publicly used to identify your property without your permission unless required by law.

All website content, branding, logos, graphics, photographs, text and materials remain the property of Vyntra Property Services unless otherwise stated.

No material may be copied or reproduced without prior written permission.

Users agree not to:

• Interfere with the operation of the website;
• Attempt unauthorised access to our systems;
• Upload malicious software; or
• Use the website for unlawful purposes.

Personal information is handled in accordance with our Privacy Policy.

We may update these Terms from time to time.

The latest version will always be published on our website.

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms will be subject to the jurisdiction of the courts of New South Wales.