Privacy Policy

Depending on how you interact with us, we may collect information including:

Personal Information

• Full name
• Email address
• Phone number
• Property address
• Billing address
• Company or strata details (where applicable)

Service Information

• Requested services
• Job notes
• Property details
• Before and after photographs
• Inspection notes
• Communication history

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your complete credit or debit card details on our systems.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Referral source
• Cookies and similar technologies

We may collect your information when you:

• Submit a quote request
• Contact us by phone, email or online forms
• Book a service
• Make a payment
• Subscribe to updates
• Communicate with our staff
• Use our website

We may also receive information from property managers, strata managers or authorised representatives where they engage us on your behalf.

We use your information to:

• Provide our services
• Prepare quotations
• Schedule bookings
• Communicate regarding appointments
• Send invoices and payment reminders
• Improve our services
• Respond to enquiries
• Manage customer accounts
• Comply with legal obligations
• Prevent fraud and protect our business

Where you have provided consent, we may also send occasional promotional offers or service updates. You may opt out at any time.

We only share your information where reasonably necessary to operate our business.

This may include:

• Our employees and authorised contractors
• Payment processors
• Cloud software providers
• Website hosting providers
• Accounting software
• Customer relationship management (CRM) platforms
• SMS and email providers
• Government authorities where required by law

We do not sell your personal information.

Many services are performed by independent contractors engaged by Vyntra Property Services.

Where necessary, we may provide contractors with limited customer information, including:

• Customer name
• Property address
• Contact details
• Job instructions

Contractors are expected to handle personal information responsibly and only for the purpose of completing the assigned work.

Our website may use cookies to:

• Improve website performance
• Remember user preferences
• Measure website traffic
• Understand visitor behaviour
• Improve user experience

Most browsers allow you to disable cookies through your browser settings.

Our website may use Google services such as:

• Google Maps
• Google Places Autocomplete
• Google Analytics

These services may collect information in accordance with Google’s own privacy policies.

We may use trusted third-party providers including providers for:

• Online payments
• Email communications
• SMS notifications
• Booking systems
• Customer management
• Cloud hosting
• Website analytics

These providers maintain their own privacy policies and security practices.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

While no internet transmission is completely secure, we implement industry-standard security measures wherever practical.

You may request access to the personal information we hold about you.

If any information is inaccurate or out of date, you may request that we correct it.

If you have agreed to receive marketing communications, you may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly.

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Meet legal and taxation obligations
• Resolve disputes
• Maintain business records

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Vyntra Property Services aims to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.